Master Admin users (person that originally created the account) can cancel your account from the Subscription section of the Manage Practice page. The cancellation will be effective the last day of your current billing period.
When you cancel your account:
- We will stop billing your credit card account.
- Your staff and client users will not longer have access to the data
- We will stop sending you email notifications.
- Before your cancellation is complete, we strongly recommend downloading any files from the File Manager and copy and paste the conversations thread (Show System Bot messages) to a Microsoft Word or Google document for future reference.
If you need assistance with these processes please let our partner success team know.
We would also like to ask you to please take a moment to complete our cancellation survey. If you would like to offer additional feedback or if there’s anything we can do to improve our product, please or send an email to support@clienthup.app