Troubleshooting issues with any mobile app can be tricky for a developer since there are so many variables in devices, operating systems, user settings and connectivity. Following the simple steps below will, in most cases resolve any issues you are experiencing.
Start by ensuring that you have the latest version of the mobile app
To check the version of the app:
iOS: Settings app -- select General and then iPhone Storage -- wait for the apps and their data to load -- select Client Hub to see the version details
Android: Settings app -- Applications (or Application Manager) -- Select the Client Hub app to view the version details
If the version is out of date, you can -
Troubleshooting Notifications:
If you are not receiving notifications, try turning off notifications and re-enabling from within the Client Hub app
- In iOS or Android, turn off the Notifications for the Client Hub app
- In the Client Hub app, go to the Conversation panel, click the Settings wheel and then select to enable Notifications
If updating the app doesn't resolve your issues we recommend deleting the app from your device and re-installing.
If after trying these steps you are still having an issue with your Client Hub mobile app please contact our Customer Success team via the in-app link or via email at support@clienthub.app -- Make sure to let us know what type of device you are using, Phone or Tablet, and what operating system is installed on the device, iOS or Android. Also include full details about what you are (or aren't) experiencing. Screenshots are always helpful.